Privacy Policy

At Cloudient ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and job title
• Communication Data: Messages, inquiries, and feedback you send to us
• Project Information: Details about your business needs, project requirements, and technical specifications
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Automatically Collected Information

• Usage Data: Information about how you interact with our website and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI, automation, and software development services
• Communication: To respond to your inquiries, provide customer support, and send project updates
• Business Operations: To process payments, manage accounts, and fulfill contractual obligations
• Marketing: To send newsletters, promotional materials, and relevant business information (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights and interests
• Analytics: To analyze usage patterns and improve our website and services

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., hosting, analytics, payment processing)
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Consent: We may share information when you have given us explicit consent to do so

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure development practices and code reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information collected
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with Cloudient

When we no longer need your personal information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us at privacy@cloudient.co. We will respond to your request within the timeframe required by applicable law.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other lawful transfer mechanisms

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@cloudient.co
• Mail: Cloudient Privacy Officer
  Los Angeles, CA 90015
• Phone: Available upon request

Last Updated: November 2, 2025